After a few bad experiences at well rated Yelp tile stores in Santa Monica, I headed into Ventura county to find a tile store closer to our future home in Santa Paula. I was trying to compliment some beautiful granite and really don’t have the eye for that. Found Tile Encounters on Yelp, walked in with my samples, and within a few minutes Leslie nailed it!! Absolutely the perfect compliment and she pulled it up with no hesitation, for both projects! Needless to say I was so impressed and could not be happier with the choices. A project I was dreading, due to my previous experiences, turned into a delightful experience! AND I was able to take the samples to the house without handing over my firstborn, or being told NO Samples leave the store.....really? How can you ever get a good sense of the vision without it!So very pleased and cannot wait to see the completed Master Bath and Front entry ;-)
After researching tile stores from Ventura to Camarillo, it is evident that Tile Encounters is unmatched in not only price and selection, but most importantly, CUSTOMER SERVICE. Leslie has worked with me for several months to choose tile for our newly remodelled 4300 square ft. home, including 3 bathrooms. Her consulting talent, patience, and swift follow through gave me confidence that all would be completed as I envisioned. Leslie, along with Jim and Tim, ordered multiple samples for me to take to my house so that I could make the best choices. Leslie even encouraged me to purchase a pencil liner tile at another tile store, stating it was important for me to get exactly what I wanted. That’s what I call a CONFIDENT BUSINESS! Tile Encounters may be small, but having been in business for over 12 years with very little overhead, it has the resources and exceptional prices that other stores offer. It is refreshing to support a family owned and operated business that is a true CLASS ACT! As business owners ourselves, my husband and I intend to spread the word that Tile Encounters is the place to go for a productive, reasonably priced, timely, stress free, and pleasant tile experience!
I needed some Mexican talavera tiles made for a fountain and powder room bathroom. Jim saw the process through from start to finish, constantly keeping me updated on the status of the project. Since we were having the tiles manufactured in Mexico, this was a bit tricky. His able stewardship of the entire process was impressive and I received my tile on time and in beautiful condition.
Tim and Leslie were great. They took a lot of time trying to help us on the decision for bathroom tile and even let us borrow a few samples to take home. Due to my wife’s illness, the bathroom project had to be put on the back burner but we would definitely recommend them for any of your tile projects.
We are building a new home and when it came time to pick the tile for the bathrooms and some of our floors, our contractor said we should go to Tile Encounters in Ventura. Since we live in Canyon Country and it’s about an hour away, I was “what?”He said they’re knowledgeable, they can get you anything you want, and they have the best prices. Those were all good reasons, so I went. And he was right. I worked with Tim, but if he was out on an appointment when I happened to call with a question, Jim could help me or call Tim and get the answer. Tim was great — never rushed, got me samples (which he would send so I didn’t have to keep driving over), and explained things well.I would definitely go back if we were ever to build another house. Actually, I think I’d just go back and visit once in awhile because I really don’t want to build another house.
Tim, Jim and Jim are wonderful people! My husband and I have been working with TE for almost a year to choose full body porcelain tile for our entire house. We’re not indecisive, there’s just a lot to choose from at TE and we’re putting tile in almost every room! We just placed a large order and Jim was very careful to make sure all the tile came from one dye lot (I’ve never had anyone check this without my asking) and he ordered in a floor tile just so we could look at it before we confirmed the order because the tile on the display might not appear the same as the tile being produced currently. Everyone at TE knows the products they stock and are extremely helpful. Go to TE first...if you go somewhere else, you’ll be back!
We didn’t have a large budget for remodeling, so when we re-did our bathroom we had to make careful choices - tile we would love that wouldn’t break the bank. Through the suggestion of our contractor, we found it at Tile Encounters.
We are building an Master Suite addition to our home and found Tile Encounters in Ventura and it couldn’t have been more of a blessing. Jim was sooo extremely helpful with style, design and the most important thing working with in our budget! He not only took the time to design a pattern for us, but went above and beyond to assist us with getting what we needed/wanted with in our budget. He was available for so many phone calls with questions from our contractor and us and never hesistated to help out. Thank you Jim for you excellence customer service, guidence on tiling our master bath and helping us with all the little details. You have helped make our remodel that much less stressful.